Week 3 Blog Assignment: Communicating Effectively
After reviewing these different modalities, I see why communication is so important. Dr. Stolovitch states in the video “Communicating with Stakeholders,” communication should be clear, concise, and focused. Communication helps everyone to stay on target. Effective communication should be influenced by (1) spirit and attitude, (2) tonality and body language, (3) timing, and (4) personality of the recipient (Stolovitch, 2012).
The email modality that was demonstrated is very respectful and to the point. Jane stated in her email what type of situation she was in and included a solution to the problem. Her tone of the email was business friendly and respectful. Dr. Stolovitch stated we should always keep documentation of our work. Keeping documentations is important in case a problem arises (Stolovitch, 2012).
The voicemail modality is considered as an oral communication. In the voicemail modality, Jane was very respectful as well and to the point. Her tone on the voicemail was courteous. She expressed to Mark what she needed and how soon it was needed. In this situation, Jane need to document the date, time, and purpose for her voicemail in case she would need to refer to this information.
The face-to-face modality seems very pushy and bossy. The body language and tone was not appropriate. In the face-to-face modality she was pointing to Mark telling him what she needed and when she needed it. This type of behavior is a turn off and will make the person not want to help.
From looking at these three modalities, the email modality is the one that best conveyed the message. The message stated the purpose, time frame, and solution. Also, it is the documentation that you can refer back to if needed.
In communicating effectively with members of my team, I will use the strategies that Dr. Stolovitch suggested using; think of the spirit and attitude, tonality and body language, timing, and the personality of the recipient (Stolovitch, 2012). It is important to be respectful and communicate. Also, I will keep documentation of all of my work.
Stolovitch, H. (2012). Communicating with Stakeholders. (Video) Laureate Inc. Retrieved from https://class.waldenu.edu/webapps/portal/frameset.jsp?tab_tab_group_id=_2_1&url=%2Fwebapps%2Fblackboard%2Fexecute%2Flauncher%3Ftype%3DCourse%26id%3D_1340289_1%26url%3D.
